A Standard of Excellence
By choosing Westgate Havanna, you join a legacy of discerning travelers who appreciate the finer details of luxury hospitality. These policies reflect our dedication to providing an environment of refined comfort, security, and seamless service for every guest.
Arrival & Departure
Check-In / Check-Out
Early arrival or extended departure? Subject to availability with applicable charges. Please contact our concierge 24 hours in advance.
Financial Terms
Payment Policy
- Secure processing via Flutterwave encryption
- Partial or full payment required at booking
- Reservation confirmed only after payment verification
- All major cards and bank transfers accepted
- Currency: Nigerian Naira (₦) or USD equivalent
Your payment information is protected with bank-level SSL encryption.
Booking Confirmation
Reservation Policy
All bookings are subject to availability and final confirmation. A reservation is considered confirmed only upon:
The hotel reserves the right to decline bookings that violate policy conditions.
Changes & Refunds
Cancellation Policy
- Cancellations within stated window only
- Refunds processed to original payment method
- Processing time: 5-10 business days
- Non-refundable rates clearly marked at booking
System Exception: If payment succeeds but reservation fails due to availability, automatic refund or alternative accommodation will be provided.
Deferred Payment
Pay Later Option
"Pay Later" bookings are held as pending reservations and are not guaranteed until payment is completed.
On-Site Bookings
Walk-In Policy
Direct bookings at our reception desk welcome cash, bank transfer, or POS transactions.
All walk-in bookings require internal verification and manager approval before confirmation.
Guest Conduct & Responsibilities
Standards of Behavior
Accurate Information
Valid identification and correct contact details required at check-in
Property Care
Guests liable for damages caused by negligence or misconduct
Right of Refusal
Management reserves right to deny service for inappropriate behavior
No-Show Policy
Failure to arrive by midnight on the scheduled date without prior notification may result in automatic cancellation. Charges may apply based on rate type selected during booking.
Correspondence
All confirmations, invoices, and support tickets are sent to your registered email address.
Please ensure your email address is accurate to receive important updates.
Exceptional Support
Should you encounter any payment or system issues, our dedicated support team is committed to swift resolution through personalized ticket management and prompt refunds when applicable.
Westgate Havanna reserves the right to modify these policies to maintain our standards of excellence. Current terms apply to all bookings confirmed after the effective date.
Last Updated: April 2026